Privacy policy

Last updated: January 19, 2026

House Fire Grill operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). House Fire Grill is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

We may collect the following categories of personal information:

Contact Information

Name
Billing address
Shipping address
Email address
Phone number

Financial Information

Payment card details
Billing information
Transaction confirmations
(Payment processing is securely handled by Shopify and authorized payment providers.)

Account Information

Username
Password
Preferences and settings

Transaction Information

Products viewed
Items added to cart
Purchase history
Returns and exchanges

Communications

Messages sent to customer support
Reviews or feedback

Device & Technical Information

IP address
Browser type
Device type
Cookies and usage data

How We Collect Personal Information

We collect information:

Directly from you (when you place orders or contact us)
Automatically through cookies and similar technologies
From Shopify and service providers
From business or marketing partners

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Services

Process orders and payments
Arrange shipping and returns
Provide customer support
Manage your account
Improve website functionality

Marketing & Advertising

Send promotional emails (you may unsubscribe at any time)
Show relevant advertisements
Personalize product recommendations

You may opt out of marketing emails by clicking the unsubscribe link in any promotional email.

Security & Fraud Prevention

Detect and prevent fraud
Verify transactions
Protect our website and customers

Legal Compliance

Comply with legal obligations
Respond to lawful requests
Enforce our policies

How We Share Personal Information

We may share your information:

With Shopify, which powers our store
With payment processors and shipping providers
With service providers (IT, analytics, email services)
With marketing partners (where permitted by law)
If required by law or legal process
In connection with a business transfer or merger

Shopify may process personal information in accordance with its own Privacy Policy.
You can review Shopify’s Privacy Policy at:
https://privacy.shopify.com

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

Security and Data Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is completely secure.

We retain personal information only as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce agreements

Your Rights

Depending on your location, you may have rights including:

Right to access your personal information
Right to correct inaccurate information
Right to delete your personal information
Right to request data portability
Right to opt out of marketing communications

To exercise your rights, contact us using the details below.

We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred and processed outside your country of residence, including in the United States.

Where required, we rely on legally approved transfer mechanisms to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

Your continued use of the Services after changes are posted constitutes acceptance of those changes.

Contact Information

House Fire Grill - Operated by TRUEWAVE LLC .

Customer Service & Mailing Address:
1207 Delaware Ave #3954
Wilmington, Delaware 19806
United States

Email: info@housefiregrill.com
Phone: +1 302-204-3206

Customer Support Hours:
Monday – Friday: 9:00 AM – 9:00 PM EST
Saturday – Sunday: 9:00 AM – 6:00 PM EST

Time Zone: (GMT-05:00) Eastern Standard Time (New York)